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Roxy: Hey, how can I help?

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Agency manager: Hi Roxy. I need to book a caregiver for Maple House tomorrow afternoon.

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Roxy: Sure. What time do you need, and who's the visit for?

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Agency manager: Four until ten. It's for Alex Morgan.

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Roxy: Okay, let me check. James, Maya and Aisha are available for those hours. James has been to Maple House before.

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Agency manager: Oh, good. Let's go with James then.

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Roxy: Just confirming: James for Alex at Maple House, tomorrow, four P M to ten P M?

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Agency manager: Yep. That's the one. Book him in.

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Roxy: Done. James is on the schedule. You can see the visit there now.

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Agency manager: Great, thanks. Oh, hang on... I've just had a message. James can't make it after all.

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Roxy: Ah, okay. Do you want me to arrange a replacement for the same visit?

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Agency manager: Yes, please. Same patient, same hours. Who else have we got?

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Roxy: Maya is still available. Shall I send her the replacement offer?

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Agency manager: Yes, send it to Maya.

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Roxy: Sent. We're waiting for her response. I'll let you know when she accepts.

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Agency manager: Okay, perfect.

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Roxy: Maya's accepted. She's now assigned to Alex, and the remaining replacement outreach has stopped.

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Agency manager: I can see her on the calendar. Brilliant, thank you.

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Roxy: You're welcome. That visit's covered.